Department of Industrial Psychology and People Management, University of Johannesburg, Johannesburg, South Africa
Khan, S., Department of Industrial Psychology and People Management, University of Johannesburg, Johannesburg, South Africa; Ukpere, W.I., Department of Industrial Psychology and People Management, University of Johannesburg, Johannesburg, South Africa
Performance Management is a process by which the outputs of employees are measured and controlled in order to improve organisational effectiveness and reward employees accordingly. The objective of this study was to determine the effects of Performance Management, inclusive of its policies; administration processes and systems on employees and determine how to optimize its current status at a South African Government Organization. Face-to-face interviews and performance management compliance audits were conducted with all Line Managers and a sample of employees in order to determine its impacts on employees and the management of their performance. It has been found that gaps exist in terms of understanding the use of the electronic performance management system, compliance to performance management policy & timelines, pertinent feedback from management with regard to development areas, and a lack of training initiatives to address training needs in order develop organisational effectiveness & employee morale. It is recommended that mechanisms are initiated such as information sharing sessions, feedback timelines and training plans in order to address these challenges effectually.
