Boateng, H., University of Ghana Business School, Ghana; Agyemang, F.G., Spiritan University College, Ghana
This study set out to discover the effects of knowledge sharing (KS) and knowledge application (KA) on service recovery performance (SRP) through survey-based research. The population of the study consisted of front-line employees of hotels in Accra. The study found significant and positive effects of both KS and KA on SRP. Data were analysed using linear and multiple regression. © 2015, © The Author(s) 2015.