Learning from continuous evaluation: Principles, practices, and lessons
Trans-Caledon Tunnel Authority, Centurion, Gauteng, South Africa; Evaluation and Knowledge Integration, Trans-Caledon Tunnel Authority, South Africa
For an organization increasingly taking on a leadership and change-agent role in the provision of infrastructure for growing the South African economy and pursuing a better life for all, the Trans-Caledon Tunnel Authority prioritizes the generation and use of evaluative knowledge for organizational learning and effective management for results, as well as for fostering accountability. Focused and regular evaluations afford the organization with an objective assessment of contributions to national development results and outcomes, through systematically reviewing its programs and operations, including multi-billion rand mega infrastructure projects and strategic initiatives spanning policies, advocacy, advisory services, and partnerships. Aside from articulating the core principles underpinning the organization’s evaluative work and identifying the critical criteria applicable to its evaluations, this paper departs from the traditional preoccupation with measuring project outputs, and presents alternative practices seeking a more dynamic and comprehensive understanding of the processes inherent in interventions. With practical examples of lessons drawn continuously to assist stakeholders and executives make the necessary adjustments on the project pathway, the evaluation approach herein seeks to satisfy the need by participants and the collective organization to know more in relation to how complex changes are brought about by a variety of development levers and mechanisms. © Common Ground, Ola Busari, Xolani Ngonini, All Rights Reserved.